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SUMMARY:Masterclass: Resilience development
DESCRIPTION:Resilience development Masterclass\nResilience is one of the most important competencies in today’s dynamic and unpredictable business environment. It is not only about coping with pressure and uncertainty – it is about developing the ability to adapt\, recover quickly\, and grow stronger through challenges. \nProfessionals who develop resilience are better equipped to maintain focus\, productivity\, and emotional stability even in demanding situations. \nThis practical resilience masterclass helps participants strengthen psychological resilience\, apply effective stress management techniques\, and create a sustainable balance between professional responsibilities and personal wellbeing. \nThrough practical exercises\, real-life examples\, and applicable tools\, participants learn how to manage stress more effectively\, prevent burnout\, and maintain performance in periods of change. \nThe masterclass is conducted in Serbian language\, ensuring clear understanding and practical application in everyday business environments. \nWho is this masterclass for?\nThis resilience and stress management masterclass is designed for professionals who want to improve their mental strength\, adaptability\, and emotional balance in a fast-changing work environment. \nRecommended for: \n\nEmployees at all organizational levels who want to strengthen resilience\nManagers and leaders navigating uncertainty and change\nHR professionals and trainers focused on employee wellbeing\nProfessionals exposed to high levels of responsibility and pressure\nAnyone looking to improve emotional stability\, productivity\, and work-life balance\n\nWhat will you learn?\nParticipants will develop practical skills that support long-term resilience and sustainable performance. \nKey learning outcomes: \n\nStrategies for effectively coping with change and uncertainty\nPractical stress management techniques for everyday situations\nBurnout prevention methods and early warning signals\nHow to maintain productivity during demanding periods\nEmotional regulation skills for challenging professional situations\nHow to transform challenges into learning and growth opportunities\nTechniques for maintaining focus\, energy\, and motivation\nPractical tools that can be immediately applied in work and personal life\nIntensive practice through exercises\, reflection\, and discussion\n\nParticipants leave the masterclass with tools that support mental wellbeing\, resilience\, and consistent performance. \nMasterclass methodology\nThe masterclass is practical\, interactive\, and focused on real-life situations. \nMethodology includes: \n\nHands-on exercises and stress management techniques\nSmall group work with guided discussion\nPractical simulations based on everyday challenges\nSelf-reflection on personal stress patterns and coping strategies\nTools and techniques ready for immediate application\nIndividual action plans for long-term resilience development\n\nParticipants actively practice techniques that improve emotional resilience\, adaptability\, and performance. \nMasterclass language\nThe masterclass is conducted in Serbian language\, enabling direct understanding and implementation in everyday professional environments. \nMasterclass details\n📅 Date: May 20⏰ Time: 10:00 AM – 4:00 PM📍 Location: Ložionica \nTrainer: Dr. Snežana Mijalković\nDr. Snežana Mijalković is a consultant psychiatrist\, psychotherapist\, and certified professional coach accredited by Erickson College International (Canada). She holds a Master of Medical Sciences degree in psychotherapy and both national and European psychotherapy certifications. \nShe specializes in resilience\, emotional wellbeing\, stress management\, and personal development. Through her workshops and coaching programs\, Dr. Mijalković supports professionals in strengthening psychological resilience\, managing pressure\, and maintaining balance between personal wellbeing and professional performance. \nApply now\nResilience is a skill that allows you to stay focused\, adaptable\, and strong even in times of pressure and uncertainty. \nJoin this masterclass and develop the mindset and tools needed to grow through challenges and maintain long-term wellbeing and performance. \nThe price of an individual training session is €190.Members receive a discount depending on their membership package. \nA 10% discount is granted when all four training sessions are purchased together. \nRegistrations are made for each training individually. \n\n\n  \n\n\n\n\n\n	\n		Full Name*\n\n		 \n	\n	\n		Email Address*\n\n		 \n	\n	\n		Number of attendees*\n\n		 \n	\n	\n		Message\n\n		 \n	\n	\n		\n		 \n	\nΔ
URL:https://femalenet.org/event/masterclass-resilience-development/
LOCATION:Ložionica\, Belgrade\, Ulica Ideja 2\, Belgrade\, 11000\, Serbia
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SUMMARY:Masterclass: Customer Experience (CX)
DESCRIPTION:The path for loyal clients and sustainable growth\nCustomer Experience (CX) represents the overall impression a customer forms through every interaction with a company – from the first contact\, through purchase and product or service usage\, to follow-up communication and recommendations. \nCustomer experience is shaped by brand strategy\, internal processes\, company culture\, and the way organizations respond to customer feedback\, expectations\, and complaints. \nThis practical CX strategy masterclass helps managers and teams understand how to design\, implement\, and measure a customer experience strategy that strengthens loyalty\, increases satisfaction\, and builds long-term relationships. \nThrough interactive exercises\, real-life case studies\, and practical tools\, participants learn how to create consistent\, meaningful\, and memorable customer journeys. \nThe masterclass is conducted in Serbian language\, ensuring clear understanding and direct application in local business environments. \nWho is this masterclass for?\nThis customer experience masterclass is designed for professionals who want to improve customer satisfaction\, optimize customer journeys\, and build long-term brand loyalty. \nRecommended for: \n\nManagers and leaders responsible for improving customer experience\nMarketing\, sales\, and customer support teams\nProfessionals focused on customer journey optimization\nBrand and business development specialists\nHR professionals working on Employee Experience (EX)\nAnyone looking to connect CX strategy with company culture and business growth\n\nWhat will you learn?\nParticipants will gain practical knowledge and tools for designing effective customer experience strategies. \nKey learning outcomes: \n\nWhat Customer Experience (CX) is and how to implement it strategically\nHow to map and analyze the customer journey across all touchpoints\nMethods for collecting\, interpreting\, and applying customer feedback\nHow to identify gaps and opportunities in the customer experience\nTechniques for handling complaints and managing negative experiences\nHow to align Customer Experience (CX) with Employee Experience (EX)\nHow internal culture influences customer satisfaction and loyalty\nPractical frameworks for improving customer interactions\nBest practices based on real business scenarios\nIntensive practice through simulations\, exercises\, and discussions\n\nParticipants leave the masterclass with tools that can be applied immediately to improve customer satisfaction\, loyalty\, and brand perception. \nMasterclass methodology\nThe masterclass is practical\, interactive\, and focused on real business challenges. \nMethodology includes: \n\nSimulations\, role plays\, and case studies based on real situations\nSmall group work with expert feedback\nInteractive exercises focused on real customer scenarios\nGuided self-reflection on personal approach to customer relationships\nPractical tools and templates for immediate implementation\nIndividual action plans for improving customer experience\n\nParticipants actively work on improving customer journeys and identifying opportunities for creating more meaningful customer interactions. \nMasterclass language\nThe masterclass is conducted in Serbian language\, ensuring clear understanding and practical implementation in everyday business environments. \nMasterclass details\n📅 Date: June 03⏰ Time: 10:00 AM – 4:00 PM📍 Location: Ložionica \nTrainer: Dragan Đorđević\nDragan Đorđević is the founder and CEO of Skills\, the first HR and training company in Serbia\, established in 1996. With more than 30 years of experience\, he is one of the most experienced leadership and business trainers in the region. \nHe has delivered over 2\,650 trainings and development programs to more than 30\,000 professionals across various industries and management levels. Dragan specializes in leadership development\, customer experience (CX)\, sales\, communication skills\, and change management. His approach is highly practical\, interactive\, and focused on measurable business results\, helping leaders build strong teams and create customer-focused organizations. \nApply now\nDelivering exceptional customer experiences is no longer optional – it is a key competitive advantage. \nJoin this masterclass and start creating customer experiences that build trust\, satisfaction\, and long-term loyalty. \nThe price of an individual training session is €190.Members receive a discount depending on their membership package. \nA 10% discount is granted when all four training sessions are purchased together. \n\n\n\n\n\n\n\n\nRegistrations are made for each training individually. \n\n\n\n\n\n\n\n\n\n\n  \n\n\n\n\n\n	\n		Full Name*\n\n		 \n	\n	\n		Email Address*\n\n		 \n	\n	\n		Number of attendees*\n\n		 \n	\n	\n		Message\n\n		 \n	\n	\n		\n		 \n	\nΔ
URL:https://femalenet.org/event/masterclass-customer-experience-cx/
LOCATION:Ložionica\, Belgrade\, Ulica Ideja 2\, Belgrade\, 11000\, Serbia
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