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X-WR-CALDESC:Events for Female Net Global
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DTSTART;TZID=UTC:20260409T100000
DTEND;TZID=UTC:20260409T130000
DTSTAMP:20260426T190314
CREATED:20260402T125127Z
LAST-MODIFIED:20260402T125127Z
UID:27878-1775728800-1775739600@femalenet.org
SUMMARY:Belgrade: Networking Breakfast
DESCRIPTION:Female Net Networking Breakfast\nSome business opportunities don’t appear online. \nThey happen in conversations.The right introduction\, a shared idea\, or a simple exchange of experiences can often lead to partnerships\, new clients\, and opportunities that would be difficult to access alone. \nThe Female Net Networking Breakfast is designed for women who actively build their businesses\, lead teams\, and seek meaningful professional connections. \nThis is not traditional networking focused on small talk.It is a carefully curated environment where ambitious women connect with intention\, exchange valuable insights\, and create collaborations that support long-term growth. \nIn one room\, you will find experience\, knowledge\, ideas\, contacts\, and opportunities that can influence the next stage of your business development. \nThe event brings together founders\, decision-makers\, and professionals who understand that strong relationships are often the foundation of business growth. \nWhether you are looking for new partnerships\, clients\, collaborators\, or simply a supportive professional community\, this networking experience creates space for conversations that matter. \nMany long-term collaborations\, projects\, and business ideas begin with one meaningful conversation. \nEvent Details\nDate: April 9Time: 10:00 AMLocation: Ložionica\, Belgrade \nWhy attend?\n• Expand your professional network in a meaningful way• Meet women who actively build and grow their businesses• Exchange ideas\, experiences\, and valuable contacts• Discover potential collaborations and partnerships• Position yourself within a community that supports growth and ambition \nRegister now and connect with women shaping the future of business.\n\n\n  \n\n\n\n\n\n	\n		Full Name*\n\n		 \n	\n	\n		Email Address*\n\n		 \n	\n	\n		Number of attendees*\n\n		 \n	\n	\n		Message\n\n		 \n	\n	\n		\n		 \n	\nΔ
URL:https://femalenet.org/event/belgrade-networking-breakfast-2/
LOCATION:Ložionica\, Belgrade\, Ulica Ideja 2\, Belgrade\, 11000\, Serbia
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260417T180000
DTEND;TZID=UTC:20260417T200000
DTSTAMP:20260426T190314
CREATED:20260317T202656Z
LAST-MODIFIED:20260409T162057Z
UID:27862-1776448800-1776456000@femalenet.org
SUMMARY:Growth sessions: More Success. More Freedom.
DESCRIPTION:Why personal freedom is the key to business growth? \nAs your business grows\, so do responsibilities.Many women entrepreneurs reach a point where success brings not only results\, but also pressure\, overload\, and a constant feeling that there is never enough time. \nThis workshop is designed for women who want to continue developing their business while creating more freedom\, clarity\, and balance in their everyday lives. \nWe will explore how to organize your business and team in a way that allows you to achieve better results – without sacrificing your personal well-being\, time\, and energy. \nThe workshop is intended for women who: \n\nalready run their own business\nfeel that their current pace has become overwhelming\nwant to grow their business further and achieve stronger results\nare questioning how to align professional ambitions with personal life\n\nDuring the session\, we will address topics that are often present in everyday business life but rarely openly discussed: \n\nwhy the mindset “I’ll do it myself\, it’s easier” often becomes a long-term obstacle to growth\nthe true role of the business owner in a growing company\nhow to simplify decision-making and build a team you can trust\nwhy dedicating time to yourself is not a luxury\, but a strategic factor for sustainable business growth\n\nAfter the workshop\, participants will leave with: \n\na clearer understanding of where their energy is unnecessarily being spent\nclarity on what not to do if they want their business to grow\npractical ideas on how to reduce daily operational overload\na new perspective on their leadership role and relationship with their team\nconfidence that it is possible to maintain control of their business while creating more space for rest\, creativity\, and enjoyment\n\n✨ Free entry📲 Registration required.🗣 The workshop will be held in Serbian language. \n\n\n  \n\n\n\n\n\n	\n		Full Name*\n\n		 \n	\n	\n		Email Address*\n\n		 \n	\n	\n		Number of attendees*\n\n		 \n	\n	\n		Message\n\n		 \n	\n	\n		\n		 \n	\nΔ
URL:https://femalenet.org/event/growth-sessions-more-success-more-freedom/
LOCATION:Ložionica\, Belgrade\, Ulica Ideja 2\, Belgrade\, 11000\, Serbia
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260421T110000
DTEND;TZID=UTC:20260421T130000
DTSTAMP:20260426T190314
CREATED:20260415T123905Z
LAST-MODIFIED:20260415T123905Z
UID:27966-1776769200-1776776400@femalenet.org
SUMMARY:ELEVATE PROGRAM: The Psychology of Decision-Making
DESCRIPTION:The Psychology of Decision-Making\nWhy Leaders Make Mistakes – and How to Stop Making Them \nDate: April 21\, 2026Format: Online \nIn a constantly evolving business environment\, the quality of decision-making becomes one of the key factors of long-term success. Leaders make decisions every day that influence business direction\, team motivation\, client relationships\, and the sustainability of results. \nHowever\, even experienced professionals often repeat patterns that lead to overload\, hesitation\, unclear priorities\, or decisions that do not support long-term growth. \nThis workshop explores the psychology of decision-making through a practical and applicable approach\, helping participants better understand their own thinking patterns and improve the way they lead their businesses and teams. \nThe focus of the session is on understanding how psychological factors influence business decisions\, especially in situations involving pressure\, uncertainty\, and increased responsibility. \nTopics covered\n• decision-making under pressure and uncertainty• psychological patterns that influence leadership style and outcomes• how reward systems impact motivation and performance• aligning personal values with business decisions• recognizing patterns that slow down business growth• making decisions that support long-term stability and development \nThrough interactive work and real-life examples\, participants gain clear insights and practical tools that can be applied immediately in their everyday work. \nThe workshop also integrates key insights from the lecturer’s book\, which explores the relationship between decisions\, responsibility\, and long-term consequences in both professional and personal contexts. \nWho this workshop is for\nThis workshop is designed for women who: \n• run their own business or lead teams• make strategic decisions and are responsible for results• want to improve their decision-making approach• seek clearer priorities and a more sustainable pace of growth• want greater confidence when making complex decisions \nLecturer\nMarija Aska TodorovićFounder\, ASKA MediaBrand & Marketing Strategist | Lecturer | Mentor | Coach \nRegistration\n\n\n  \n\n\n\n\n\n	\n		Full Name*\n\n		 \n	\n	\n		Email Address*\n\n		 \n	\n	\n		Number of attendees*\n\n		 \n	\n	\n		Message\n\n		 \n	\n	\n		\n		 \n	\nΔ
URL:https://femalenet.org/event/elevate-program-the-psychology-of-decision-making/
LOCATION:Online
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260423T180000
DTEND;TZID=UTC:20260423T200000
DTSTAMP:20260426T190314
CREATED:20260414T112232Z
LAST-MODIFIED:20260414T112232Z
UID:27962-1776967200-1776974400@femalenet.org
SUMMARY:MEET UP: Entrepreneurial Success
DESCRIPTION:Building a successful business requires more than a strong idea. It requires the ability to make decisions without full certainty\, adapt through different stages of growth\, and maintain focus on what creates long-term value. \nThis Meet Up opens a conversation about the realities behind business growth – the strategic thinking\, key turning points\, and lessons that shape sustainable companies. \nOur guest\, Biljana Pešić\, Founder & CEO of Memotion\, will share insights from her professional journey\, including: \n\nhow businesses evolve from idea to long-term value\nwhich decisions have the greatest impact on growth direction\nhow to navigate uncertainty and change\nstrategies that support sustainable and stable business development\n\nThis discussion is designed for women who are building their own businesses\, leading teams\, or preparing for the next stage of their professional growth\, and who value practical perspectives grounded in real experience. \nBeyond the talk itself\, the Meet Up offers an opportunity to connect with women who are actively working on their professional development and understand the importance of strong\, high-quality business relationships. \nInsightful conversations often create clarity that cannot be gained from theory alone – which is why these exchanges are an important part of long-term growth. \nEvent details\n📍 Ložionica\, Belgrad  I  🗓 April 23  I  🕕 6:00 PM \nFree for Female Net members.For non-members\, the participation fee is 3.500 RSD. \n\nREGISTER NOW \n\n\n  \n\n\n\n\n\n	\n		Full Name*\n\n		 \n	\n	\n		Email Address*\n\n		 \n	\n	\n		Number of attendees*\n\n		 \n	\n	\n		Message\n\n		 \n	\n	\n		\n		 \n	\nΔ
URL:https://femalenet.org/event/meet-up-entrepreneurial-success/
LOCATION:Ložionica\, Belgrade\, Ulica Ideja 2\, Belgrade\, 11000\, Serbia
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260428T110000
DTEND;TZID=UTC:20260428T130000
DTSTAMP:20260426T190314
CREATED:20260421T111250Z
LAST-MODIFIED:20260421T111250Z
UID:27970-1777374000-1777381200@femalenet.org
SUMMARY:ELEVATE PROGRAM: Communication & Conflict Resolution
DESCRIPTION:Module 2: Communication and Conflict Resolution\nHow to lead difficult conversations with more clarity and confidence\nThere are conversations we postpone for weeks.Not because we don’t know what we want to say\, but because we are not sure how to say it without risking misunderstanding\, tension\, or damage to an important relationship. \nFear of being misunderstood\, fear of conflict\, or concern that we might negatively affect collaboration often leads to silence. However\, the conversations we avoid most often have the strongest impact on the quality of our relationships\, the effectiveness of our leadership\, and the direction of our professional growth. \nThis session focuses on understanding why difficult conversations become difficult\, and what actually happens beneath the surface when communication becomes challenging. \nThrough a practical and structured approach\, participants will gain tools that help them approach important conversations with greater clarity\, stability\, and confidence. \nWhat you will learn:\n• why difficult conversations often feel uncomfortable or complex• psychological patterns that influence the way we communicate under pressure• how to express expectations clearly while maintaining professional relationships• how to reduce tension and create space for constructive dialogue• how communication influences trust\, collaboration\, and long-term results \nStrong communication skills are not only important for resolving conflict\, but also for preventing misunderstandings\, strengthening relationships\, and creating a healthier and more productive working environment. \nDifficult conversations are not the problem.Conversations that never happen usually are. \n📅 Date: April 28\, 2026💻 Format: Online📍 Registration: Yooop app \nThe workshop is conducted in Serbian language\, ensuring clear understanding and direct application in a local business context. \nParticipation is included for Female Net members.For non-members\, the participation fee is 3\,000 RSD. \nRegistration\n\n\n  \n\n\n\n\n\n	\n		Full Name*\n\n		 \n	\n	\n		Email Address*\n\n		 \n	\n	\n		Number of attendees*\n\n		 \n	\n	\n		Message\n\n		 \n	\n	\n		\n		 \n	\nΔ
URL:https://femalenet.org/event/elevate-program-communication-conflict-resolution/
LOCATION:Online
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260429T100000
DTEND;TZID=UTC:20260429T160000
DTSTAMP:20260426T190314
CREATED:20260402T193549Z
LAST-MODIFIED:20260410T184833Z
UID:27887-1777456800-1777478400@femalenet.org
SUMMARY:Masterclass: Leadership Skills
DESCRIPTION:Leadership Skills Masterclass\nLeadership today requires more than managing tasks and processes. It requires the ability to inspire people\, build trust\, communicate clearly\, and guide teams toward shared goals. \nThis practical leadership masterclass helps participants develop the skills needed to lead with confidence\, strengthen team performance\, and achieve measurable business results. \nThrough interactive exercises\, real-life business scenarios\, and practical tools\, participants gain knowledge that can be applied immediately in everyday leadership situations. \nThe masterclass is conducted in Serbian language\, ensuring clear understanding and direct application in the local business environment. \nWho is this masterclass for?\nThis leadership skills masterclass is designed for professionals who want to strengthen their ability to lead teams\, influence outcomes\, and create a productive work environment. \nRecommended for: \n\nLeaders and managers at all organizational levels\nHR professionals and learning & development specialists\nTeam members transitioning into leadership roles\nProject managers responsible for team performance\nProfessionals looking to build authority\, credibility\, and influence\nAnyone who wants to improve leadership communication and decision-making skills\n\nWhat will you learn?\nParticipants will develop practical leadership competencies that improve team performance and organizational effectiveness. \nKey learning outcomes: \n\nCore traits of successful leaders and how to develop them\nTechniques for motivating employees and increasing engagement\nClear\, confident\, and effective leadership communication\nPrinciples of delegation – what to delegate\, when\, and to whom\nHow to build trust and strengthen professional relationships\nStrategies for leading high-performing teams\nDecision-making frameworks that support business results\nHow to influence team members and stakeholders constructively\nPractical tools for everyday leadership situations\nIntensive practice through simulations and real-world scenarios\n\nParticipants will leave the masterclass with practical leadership tools that can be applied immediately in managing teams\, projects\, and organizational initiatives. \nMasterclass methodology\nThe masterclass is highly interactive and focused on practical leadership development. \nMethodology includes: \n\nHands-on exercises and leadership simulations\nSmall group work with personalized feedback\nReal-life case studies and business scenarios\nGuided self-reflection on personal leadership style\nInteractive discussions and experience sharing\nPractical leadership frameworks and tools\nIndividual action plans for continuous professional growth\n\nParticipants develop leadership skills in a supportive learning environment focused on real business challenges. \nMasterclass language\nThe masterclass is conducted in Serbian language\, ensuring clear understanding and practical implementation in everyday professional situations. \nMasterclass details\n📅 Date: April 29⏰ Time: 10:00 AM – 4:00 PM📍 Location: Ložionica \nTrainer: Dragan Đorđević\nDragan Đorđević is the founder and CEO of Skills\, the first HR and training company in Serbia\, established in 1996. With more than 30 years of experience\, he is one of the most experienced leadership and business trainers in the region. \nHe has delivered over 2\,650 trainings and development programs to more than 30\,000 professionals across various industries and management levels. Dragan specializes in leadership development\, customer experience (CX)\, sales\, communication skills\, and change management. His approach is highly practical\, interactive\, and focused on measurable business results\, helping leaders build strong teams and create customer-focused organizations. \nApply now\nStrong leadership skills are essential for achieving results\, building trust\, and developing high-performing teams. \nJoin this masterclass and take the next step toward becoming a leader who inspires\, influences\, and delivers measurable results. \nThe price of an individual training session is €190.Members receive a discount depending on their membership package. \nA 10% discount is granted when all four training sessions are purchased together. \nRegistrations are made for each training individually. \n\n\n  \n\n\n\n\n\n	\n		Full Name*\n\n		 \n	\n	\n		Email Address*\n\n		 \n	\n	\n		Number of attendees*\n\n		 \n	\n	\n		Message\n\n		 \n	\n	\n		\n		 \n	\nΔ
URL:https://femalenet.org/event/masterclass-leadership-skills/
LOCATION:Ložionica\, Belgrade\, Ulica Ideja 2\, Belgrade\, 11000\, Serbia
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260430T190000
DTEND;TZID=UTC:20260430T203000
DTSTAMP:20260426T190314
CREATED:20260414T094446Z
LAST-MODIFIED:20260414T094720Z
UID:27959-1777575600-1777581000@femalenet.org
SUMMARY:Members-only: The Power Circle
DESCRIPTION:Exclusive session. Online. Monthly. Members only.\nThe Power Circle is a monthly online session designed for Female Net members. \nThis format is created as a space for meaningful connection\, exchange of experiences\, and conversations that bring real value – both for business growth and personal development. \nWithout formality and without traditional networking – the focus is on authentic conversations\, relevant topics\, and women who want to build lasting relationships. \nIn a relaxed yet focused atmosphere\, members have the opportunity to: \n\n\nmeet other women from the community \n\n\nshare experiences and challenges \n\n\nopen space for new ideas and collaborations \n\n\n📅 Date: April 30\, 2026🕒 Online  I  07.00 PM💻 The access link is shared after confirmed registration \nParticipation is limited to members only.Registration is available via the contact form below. \n\n\n\n\n\n\n\n  \n\n\n\n\n\n	\n		Full Name*\n\n		 \n	\n	\n		Email Address*\n\n		 \n	\n	\n		Number of attendees*\n\n		 \n	\n	\n		Message\n\n		 \n	\n	\n		\n		 \n	\nΔ
URL:https://femalenet.org/event/members-only-the-power-circle-2/
LOCATION:Online
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260514T100000
DTEND;TZID=UTC:20260514T160000
DTSTAMP:20260426T190314
CREATED:20260402T192902Z
LAST-MODIFIED:20260410T184821Z
UID:27881-1778752800-1778774400@femalenet.org
SUMMARY:Masterclass: Professional Sales Skills
DESCRIPTION:Business communication & Influencing skills training\nEven when your role is not directly related to sales\, you are constantly presenting and “selling” your ideas – proposals\, initiatives\, budgets\, solutions\, and strategic directions. \nEvery conversation with colleagues\, managers\, stakeholders\, or clients represents an opportunity to influence decisions and drive progress. \nThis practical business communication training is designed to help professionals develop the skills needed to present ideas clearly\, confidently\, and persuasively – without feeling like they are “selling”. \nThe training is delivered in Serbian language and tailored to real workplace situations\, enabling immediate application of techniques in everyday business communication. \nWho is this masterclass for?\nThis influencing and communication skills masterclass is ideal for professionals whose roles require presenting ideas\, negotiating internally\, or aligning teams – even if sales is not part of their job title. \nRecommended for: \n\nEmployees who present ideas\, initiatives\, or proposals internally\nProfessionals in marketing\, HR\, IT\, finance\, operations\, and support roles\nTeam leaders and managers responsible for driving projects and change\nExperts and specialists who need stronger influence in decision-making processes\nAnyone looking to improve business communication\, persuasion\, and negotiation skills\n\nWhat will you learn?\nParticipants will develop practical skills for influencing decisions and presenting ideas in a professional business environment. \nKey learning outcomes: \n\nHow to understand your audience’s needs\, motivations\, and decision drivers\nTechniques of active listening and strategic questioning\nHow to structure arguments that resonate with stakeholders\nMethods for guiding conversations toward mutually beneficial outcomes\nHow to handle objections\, resistance\, and disagreements constructively\nHow to maintain credibility\, trust\, and professionalism during discussions\nTechniques for redirecting conversations when they become challenging\nHow to present ideas clearly and persuasively without appearing pushy\nPractical frameworks for everyday communication situations\nIntensive practice through simulations based on real business scenarios\n\nParticipants will leave the masterclass with tools that can be applied immediately in meetings\, presentations\, negotiations\, and internal communication. \nBenefits for Companies\nOrganizations benefit from employees who can communicate ideas clearly\, align stakeholders\, and contribute to more effective decision-making processes. \nKey benefits include: \n\nStronger internal communication and collaboration\nMore effective idea presentation and project alignment\nReduced resistance during organizational changes\nImproved negotiation and influencing skills across teams\nIncreased confidence in communication with colleagues and clients\nA stronger culture of constructive dialogue and innovation\nPractical tools that improve everyday workplace interactions\n\nMasterclass Methodology\nThis workshop is highly interactive and focused on real-life business communication challenges. \nMethodology includes: \n\nRole plays and simulations based on real workplace situations\nSmall group exercises with expert feedback\nInteractive discussions and case studies\nSelf-assessment of communication style\nPractical frameworks and communication templates\nIndividual action plans for immediate implementation\n\nParticipants actively practice influencing conversations in a supportive and professional learning environment. \nLanguage\nThe training is conducted in Serbian language\, ensuring clear understanding and direct applicability in local business environments. \nDetails\n📅 Date: May 14⏰ Time: 10:00 AM – 4:00 PM📍 Location: Ložionica \nTrainer: Zoran Lujić\nZoran Lujić is a senior sales trainer and consultant with more than 30 years of experience in sales and sales team development. Throughout his career\, he has delivered more than 400 trainings focused on consultative selling\, negotiation\, communication skills\, and influence techniques. \nSince 2019\, he has been a key sales trainer at Skills\, delivering over 100 trainings across Serbia and the region\, working with leading companies such as A1 Serbia\, Pepsi\, NLB Bank\, DrMax\, City Expert\, Datalab\, and others. Zoran helps professionals develop practical sales skills that improve business results and build long-term client relationships. \nApply Now\nThe ability to communicate ideas clearly and influence decisions is a critical skill in every professional role. \nJoin this masterclass and learn how to present your ideas with confidence\, clarity\, and impact. \nThe price of an individual training session is €190.Members receive a discount depending on their membership package. \nA 10% discount is granted when all four training sessions are purchased together. \nRegistrations are made for each training individually. \n\n\n  \n\n\n\n\n\n	\n		Full Name*\n\n		 \n	\n	\n		Email Address*\n\n		 \n	\n	\n		Number of attendees*\n\n		 \n	\n	\n		Message\n\n		 \n	\n	\n		\n		 \n	\nΔ
URL:https://femalenet.org/event/masterclass-professional-sales-skills/
LOCATION:Ložionica\, Belgrade\, Ulica Ideja 2\, Belgrade\, 11000\, Serbia
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260520T100000
DTEND;TZID=UTC:20260520T160000
DTSTAMP:20260426T190314
CREATED:20260402T194712Z
LAST-MODIFIED:20260410T184808Z
UID:27896-1779271200-1779292800@femalenet.org
SUMMARY:Masterclass: Resilience development
DESCRIPTION:Resilience development Masterclass\nResilience is one of the most important competencies in today’s dynamic and unpredictable business environment. It is not only about coping with pressure and uncertainty – it is about developing the ability to adapt\, recover quickly\, and grow stronger through challenges. \nProfessionals who develop resilience are better equipped to maintain focus\, productivity\, and emotional stability even in demanding situations. \nThis practical resilience masterclass helps participants strengthen psychological resilience\, apply effective stress management techniques\, and create a sustainable balance between professional responsibilities and personal wellbeing. \nThrough practical exercises\, real-life examples\, and applicable tools\, participants learn how to manage stress more effectively\, prevent burnout\, and maintain performance in periods of change. \nThe masterclass is conducted in Serbian language\, ensuring clear understanding and practical application in everyday business environments. \nWho is this masterclass for?\nThis resilience and stress management masterclass is designed for professionals who want to improve their mental strength\, adaptability\, and emotional balance in a fast-changing work environment. \nRecommended for: \n\nEmployees at all organizational levels who want to strengthen resilience\nManagers and leaders navigating uncertainty and change\nHR professionals and trainers focused on employee wellbeing\nProfessionals exposed to high levels of responsibility and pressure\nAnyone looking to improve emotional stability\, productivity\, and work-life balance\n\nWhat will you learn?\nParticipants will develop practical skills that support long-term resilience and sustainable performance. \nKey learning outcomes: \n\nStrategies for effectively coping with change and uncertainty\nPractical stress management techniques for everyday situations\nBurnout prevention methods and early warning signals\nHow to maintain productivity during demanding periods\nEmotional regulation skills for challenging professional situations\nHow to transform challenges into learning and growth opportunities\nTechniques for maintaining focus\, energy\, and motivation\nPractical tools that can be immediately applied in work and personal life\nIntensive practice through exercises\, reflection\, and discussion\n\nParticipants leave the masterclass with tools that support mental wellbeing\, resilience\, and consistent performance. \nMasterclass methodology\nThe masterclass is practical\, interactive\, and focused on real-life situations. \nMethodology includes: \n\nHands-on exercises and stress management techniques\nSmall group work with guided discussion\nPractical simulations based on everyday challenges\nSelf-reflection on personal stress patterns and coping strategies\nTools and techniques ready for immediate application\nIndividual action plans for long-term resilience development\n\nParticipants actively practice techniques that improve emotional resilience\, adaptability\, and performance. \nMasterclass language\nThe masterclass is conducted in Serbian language\, enabling direct understanding and implementation in everyday professional environments. \nMasterclass details\n📅 Date: May 20⏰ Time: 10:00 AM – 4:00 PM📍 Location: Ložionica \nTrainer: Dr. Snežana Mijalković\nDr. Snežana Mijalković is a consultant psychiatrist\, psychotherapist\, and certified professional coach accredited by Erickson College International (Canada). She holds a Master of Medical Sciences degree in psychotherapy and both national and European psychotherapy certifications. \nShe specializes in resilience\, emotional wellbeing\, stress management\, and personal development. Through her workshops and coaching programs\, Dr. Mijalković supports professionals in strengthening psychological resilience\, managing pressure\, and maintaining balance between personal wellbeing and professional performance. \nApply now\nResilience is a skill that allows you to stay focused\, adaptable\, and strong even in times of pressure and uncertainty. \nJoin this masterclass and develop the mindset and tools needed to grow through challenges and maintain long-term wellbeing and performance. \nThe price of an individual training session is €190.Members receive a discount depending on their membership package. \nA 10% discount is granted when all four training sessions are purchased together. \nRegistrations are made for each training individually. \n\n\n  \n\n\n\n\n\n	\n		Full Name*\n\n		 \n	\n	\n		Email Address*\n\n		 \n	\n	\n		Number of attendees*\n\n		 \n	\n	\n		Message\n\n		 \n	\n	\n		\n		 \n	\nΔ
URL:https://femalenet.org/event/masterclass-resilience-development/
LOCATION:Ložionica\, Belgrade\, Ulica Ideja 2\, Belgrade\, 11000\, Serbia
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260603T100000
DTEND;TZID=UTC:20260603T160000
DTSTAMP:20260426T190314
CREATED:20260402T194345Z
LAST-MODIFIED:20260410T184732Z
UID:27892-1780480800-1780502400@femalenet.org
SUMMARY:Masterclass: Customer Experience (CX)
DESCRIPTION:The path for loyal clients and sustainable growth\nCustomer Experience (CX) represents the overall impression a customer forms through every interaction with a company – from the first contact\, through purchase and product or service usage\, to follow-up communication and recommendations. \nCustomer experience is shaped by brand strategy\, internal processes\, company culture\, and the way organizations respond to customer feedback\, expectations\, and complaints. \nThis practical CX strategy masterclass helps managers and teams understand how to design\, implement\, and measure a customer experience strategy that strengthens loyalty\, increases satisfaction\, and builds long-term relationships. \nThrough interactive exercises\, real-life case studies\, and practical tools\, participants learn how to create consistent\, meaningful\, and memorable customer journeys. \nThe masterclass is conducted in Serbian language\, ensuring clear understanding and direct application in local business environments. \nWho is this masterclass for?\nThis customer experience masterclass is designed for professionals who want to improve customer satisfaction\, optimize customer journeys\, and build long-term brand loyalty. \nRecommended for: \n\nManagers and leaders responsible for improving customer experience\nMarketing\, sales\, and customer support teams\nProfessionals focused on customer journey optimization\nBrand and business development specialists\nHR professionals working on Employee Experience (EX)\nAnyone looking to connect CX strategy with company culture and business growth\n\nWhat will you learn?\nParticipants will gain practical knowledge and tools for designing effective customer experience strategies. \nKey learning outcomes: \n\nWhat Customer Experience (CX) is and how to implement it strategically\nHow to map and analyze the customer journey across all touchpoints\nMethods for collecting\, interpreting\, and applying customer feedback\nHow to identify gaps and opportunities in the customer experience\nTechniques for handling complaints and managing negative experiences\nHow to align Customer Experience (CX) with Employee Experience (EX)\nHow internal culture influences customer satisfaction and loyalty\nPractical frameworks for improving customer interactions\nBest practices based on real business scenarios\nIntensive practice through simulations\, exercises\, and discussions\n\nParticipants leave the masterclass with tools that can be applied immediately to improve customer satisfaction\, loyalty\, and brand perception. \nMasterclass methodology\nThe masterclass is practical\, interactive\, and focused on real business challenges. \nMethodology includes: \n\nSimulations\, role plays\, and case studies based on real situations\nSmall group work with expert feedback\nInteractive exercises focused on real customer scenarios\nGuided self-reflection on personal approach to customer relationships\nPractical tools and templates for immediate implementation\nIndividual action plans for improving customer experience\n\nParticipants actively work on improving customer journeys and identifying opportunities for creating more meaningful customer interactions. \nMasterclass language\nThe masterclass is conducted in Serbian language\, ensuring clear understanding and practical implementation in everyday business environments. \nMasterclass details\n📅 Date: June 03⏰ Time: 10:00 AM – 4:00 PM📍 Location: Ložionica \nTrainer: Dragan Đorđević\nDragan Đorđević is the founder and CEO of Skills\, the first HR and training company in Serbia\, established in 1996. With more than 30 years of experience\, he is one of the most experienced leadership and business trainers in the region. \nHe has delivered over 2\,650 trainings and development programs to more than 30\,000 professionals across various industries and management levels. Dragan specializes in leadership development\, customer experience (CX)\, sales\, communication skills\, and change management. His approach is highly practical\, interactive\, and focused on measurable business results\, helping leaders build strong teams and create customer-focused organizations. \nApply now\nDelivering exceptional customer experiences is no longer optional – it is a key competitive advantage. \nJoin this masterclass and start creating customer experiences that build trust\, satisfaction\, and long-term loyalty. \nThe price of an individual training session is €190.Members receive a discount depending on their membership package. \nA 10% discount is granted when all four training sessions are purchased together. \n\n\n\n\n\n\n\n\nRegistrations are made for each training individually. \n\n\n\n\n\n\n\n\n\n\n  \n\n\n\n\n\n	\n		Full Name*\n\n		 \n	\n	\n		Email Address*\n\n		 \n	\n	\n		Number of attendees*\n\n		 \n	\n	\n		Message\n\n		 \n	\n	\n		\n		 \n	\nΔ
URL:https://femalenet.org/event/masterclass-customer-experience-cx/
LOCATION:Ložionica\, Belgrade\, Ulica Ideja 2\, Belgrade\, 11000\, Serbia
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