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SUMMARY:Masterclass: Customer Experience (CX)
DESCRIPTION:The path for loyal clients and sustainable growth\nCustomer Experience (CX) represents the overall impression a customer forms through every interaction with a company – from the first contact\, through purchase and product or service usage\, to follow-up communication and recommendations. \nCustomer experience is shaped by brand strategy\, internal processes\, company culture\, and the way organizations respond to customer feedback\, expectations\, and complaints. \nThis practical CX strategy masterclass helps managers and teams understand how to design\, implement\, and measure a customer experience strategy that strengthens loyalty\, increases satisfaction\, and builds long-term relationships. \nThrough interactive exercises\, real-life case studies\, and practical tools\, participants learn how to create consistent\, meaningful\, and memorable customer journeys. \nThe masterclass is conducted in Serbian language\, ensuring clear understanding and direct application in local business environments. \nWho is this masterclass for?\nThis customer experience masterclass is designed for professionals who want to improve customer satisfaction\, optimize customer journeys\, and build long-term brand loyalty. \nRecommended for: \n\nManagers and leaders responsible for improving customer experience\nMarketing\, sales\, and customer support teams\nProfessionals focused on customer journey optimization\nBrand and business development specialists\nHR professionals working on Employee Experience (EX)\nAnyone looking to connect CX strategy with company culture and business growth\n\nWhat will you learn?\nParticipants will gain practical knowledge and tools for designing effective customer experience strategies. \nKey learning outcomes: \n\nWhat Customer Experience (CX) is and how to implement it strategically\nHow to map and analyze the customer journey across all touchpoints\nMethods for collecting\, interpreting\, and applying customer feedback\nHow to identify gaps and opportunities in the customer experience\nTechniques for handling complaints and managing negative experiences\nHow to align Customer Experience (CX) with Employee Experience (EX)\nHow internal culture influences customer satisfaction and loyalty\nPractical frameworks for improving customer interactions\nBest practices based on real business scenarios\nIntensive practice through simulations\, exercises\, and discussions\n\nParticipants leave the masterclass with tools that can be applied immediately to improve customer satisfaction\, loyalty\, and brand perception. \nMasterclass methodology\nThe masterclass is practical\, interactive\, and focused on real business challenges. \nMethodology includes: \n\nSimulations\, role plays\, and case studies based on real situations\nSmall group work with expert feedback\nInteractive exercises focused on real customer scenarios\nGuided self-reflection on personal approach to customer relationships\nPractical tools and templates for immediate implementation\nIndividual action plans for improving customer experience\n\nParticipants actively work on improving customer journeys and identifying opportunities for creating more meaningful customer interactions. \nMasterclass language\nThe masterclass is conducted in Serbian language\, ensuring clear understanding and practical implementation in everyday business environments. \nMasterclass details\n📅 Date: June 03⏰ Time: 10:00 AM – 4:00 PM📍 Location: Ložionica \nTrainer: Dragan Đorđević\nDragan Đorđević is the founder and CEO of Skills\, the first HR and training company in Serbia\, established in 1996. With more than 30 years of experience\, he is one of the most experienced leadership and business trainers in the region. \nHe has delivered over 2\,650 trainings and development programs to more than 30\,000 professionals across various industries and management levels. Dragan specializes in leadership development\, customer experience (CX)\, sales\, communication skills\, and change management. His approach is highly practical\, interactive\, and focused on measurable business results\, helping leaders build strong teams and create customer-focused organizations. \nApply now\nDelivering exceptional customer experiences is no longer optional – it is a key competitive advantage. \nJoin this masterclass and start creating customer experiences that build trust\, satisfaction\, and long-term loyalty. \nThe price of an individual training session is €190.Members receive a discount depending on their membership package. \nA 10% discount is granted when all four training sessions are purchased together. \n\n\n\n\n\n\n\n\nRegistrations are made for each training individually. \n\n\n\n\n\n\n\n\n\n\n  \n\n\n\n\n\n	\n		Full Name*\n\n		 \n	\n	\n		Email Address*\n\n		 \n	\n	\n		Number of attendees*\n\n		 \n	\n	\n		Message\n\n		 \n	\n	\n		\n		 \n	\nΔ
URL:https://femalenet.org/event/masterclass-customer-experience-cx/
LOCATION:Ložionica\, Belgrade\, Ulica Ideja 2\, Belgrade\, 11000\, Serbia
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